Postage and Returns
UK orders of items that we have in stock will normally arrive within 2-3 working days.
Items made to order are available for delivery within 3-5 weeks and the time frame will be clearly stated in the product description.
If you have any special requirements or would like to upgrade please contact us.
Delivery within the UK
Orders up to £100: £4.95
Orders up to £100 are sent by Royal Mail Signed For First Class post. The service is tracked and a signature is required upon delivery.
Orders above £100 : Free delivery
Orders above £150 are sent via Royal Mail Special Delivery and are guaranteed to arrive by 1pm the day after posting. The service is tracked and a signature is required upon delivery.
Delivery to Europe and the rest of the world.
Orders up to £250 : £14.95
Orders above £250 : Free
Orders are sent by Royal Mail Airmail via their tracked and signed services. A signature is required upon delivery.
Orders to Europe usually arrive within 3 - 5 working days. Worldwide orders usually arrive within 5 - 7 working days.
For guaranteed delivery before Christmas please place your order on or before Wednesday 20 December. We will continue to ship orders until Friday 22nd December.
Dates vary depending on the country so please contact us for more information
You may return items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error ( you received an incorrect or defective item, etc.). You should expect to receive your refund within one week of us receiving your item back. However, in many cases you will receive a refund more quickly. Items that cannot be returned are earrings (due to hygiene reasons) and custom made / made-to-order pieces (items that have been specially made to your specification.)
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Christmas Extended Returns
Any order placed in October, November or December as a Christmas gift can be returned until 12th January.